How to send an email when an order status changes?

You can configure sending an email in InSend when you change the status of an order: Create an email in the usual way, write the desired text and go to the "Subscribers" step. In the left bar, select the "Auto email" type. In the "Subscribers" section select the "Change order status" event and in the drop-down list select the status in transition to which you want to send an email.

For example, if you want to send an email after payment, select the "Paid" status for sending. As soon as your CMS receives the "Change of status" event to "Paid", InSend will send your email to the customer.

In the email on the "Change of order status" event, you can include the "Order" block (i.e. the products the customer ordered) in the same way as in the email on the "Purchase" event.

The cancelation of an order cancels the dispatch of the event "purchase".

Important! InSend automatically cancels the "Purchase" event emails when the order is canceled and the email have not been sent yet. For example, if you set up an automatic email update 3 days after the customer places the order, but the customer cancels the order within 3 days, the email update will not be sent.