How to remove the InSend logo in emails and web forms?

White Label in emails allows you to separate the reputation of your account's domain/IP address from the reputation of InSend and its other clients. White Label available only for Business accounts.

These settings are recommended for regular bulk mailings to a large database of recipients and in case of delivery problems.

If you enable White Label, you are solely responsible for the reputation of your domain.

1. Setting up the Postmasters

Google Postmaster

  • Log in to the main Google account associated with your business. If there is no such account, create one.
  • Go to https://postmaster.google.com
  • Click the plus sign in the bottom right corner of the page and add your mysite.ru domain.
  • Domain ownership has to be verified by installing TXT or CNAME records. Follow the instructions in the “Add domain” wizard.

The result of the successful addition and confirmation of the domain will be a line with green text, “Confirmed”, in the “Status” column:

2. Modification of the SPF record of the domain

If your domain still has no SPF record, add the record: 

v=spf1 include:sendgrid.net a mx ~all

If the record was previously created, then you need to modify it – add “include:sendgrid.net”. An example of how the SPF record could look:

v=spf1 include:_spf.hosting.ru ip4: 11.111.111.11 a mx ~all

Example of modified SPF record (changes are highlighted in bold):

v=spf1 include:_spf.hosting.ru include:sendgrid.net ip4: 11.111.111.11 a mx ~all

3. Setting up a Whitelabel domain

To configure a Whitelabel domain, you must create DNS records. These records will be unique to each account in InSend. The values XXXXXXX and YYYY can be obtained from InSend’s technical support service.

Note the dot at the end of the content of the entries – this is mandatory for CNAME!

Attention: all changes to the DNS should be performed by a competent specialist, because there is a possibility of disruption to your site due to incorrect changes.

4. Set up a White Label IP address

A dedicated IP address allows you to completely isolate your account from the potential impact of other insend customers' mailings and puts you in charge of your IP address reputation. Also, when using a dedicated IP address, it is much more difficult to determine which service your emails were sent through.

If you have not ordered a dedicated IP address, no action is required.

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