How to see information about a visitor?

InSend collects and stores a lot of information about each visitor. You can view it in the "Audience" section.


Open the "Audience" section, select any visitor and click on him. You will be taken to his profile.

Under the customer's name, you can see where they are from and if they are on the site now.

Items in the shopping cart

Here you can see the products that the visitor has added to his shopping cart. It is constantly updated.

Orders

Here you can see all the information about the customer orders: new, completed and canceled.

Personal information

Here you can see all the data we could find out about the customer: Email address, phone number, gender, date of birth, etc. If your account is configured with custom fields and they collect data (via web forms or transferred from CMS), they will be displayed here as well.

Visitor activity history

The right part of the profile shows the history of all the visitor's actions. Here you can see start and end date/time of each visit, page views, products, shopping cart update events, purchases, views, sent webforms, emails and downloaded files.

Clicking on a cart or order in the Timeline opens a pop-up window with the products in that order or cart.

In addition, the timeline displays all user events that you can configure in InSend.

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