FAQ about Web Forms

The web form is not shown

Most likely the form is not displayed due to incorrect display settings. Possible reasons:

• selected to display the form on key pages, but they were created incorrectly
• selected characteristics of the visitor, which no one matches
• a large delay before display is selected and the form does not have time to appear

How to put an embedded form on the site?

To place an embedded form on the site, it is best to contact the site developers so as not to break anything. Most often, installation occurs with a short code that looks something like this:

<div id="insend_widget_131377"></div>
<script>insend('widget', 'show', {id: 131377});
</script>

How to set up a form display for those whose email is unknown?

To set up the display of a web form for those whose email is unknown:

1. When editing a web form, go to the settings tab
2. In the first setting item in the filter, select the characteristic - email - is unknown

After that, your form will be shown only to those whose email the InSend doesn't know

How can I see how many people filled out a form on a given day?

To see how many people submitted out a web form on a specific day or period:

1. Go to the desired form
2. Go to the analytics tab
3. In the upper right corner, select a date or period of time
4. After that, the analytics will be updated and by clicking on the submit section you can see who filled out the web form

For what topper can be used?

Topper can be used for different purposes, it all depends on your imagination and goals. Most often it is used:

• To notify about promotions and motivate people go to the desired section of the site
• To collect contacts in the mobile version (because it does not block the screen and causes less irritation)
• To notify you about changes in delivery conditions or other important information on the site

For what pop up form can be used?

The pop up form is the most popular type of form, you have 100% seen it many times on other sites. Its use is only limited by your imagination. Most often, pop-up forms are used for:

• Collection contacts of new visitors
• To collect contacts if the visitor abandoned the cart
• To notify about current promotions and motivate people to go to the desired section of the site
• To collect contacts with gamification (eg wheel of fortune)
• To collect additional information about the client (date of birth, gender, city of residence, etc.)

For what footer can be used?

The footer is most often used:

• To notify about the benefits of the company (fast delivery, 24/7 technical support, etc.)
• To notify about changes in the conditions of processing and delivery of products
• To offer help (callback form or a call to write to the chat)
• To post additional information (call to go to social networks, phone numbers of the store, etc.)

For what sidemessage can be used?

Sidemessage is one of the forms with the greatest variability in use. Here are some examples:

• Notification of the client about the current discount level and how much is left until the next level
• Push to buy sidemessages (this product was viewed N times or bought today N times)
• Collection of contacts
• Not very important alerts (we deliver to your city, for example)

For what embedded form can be used?

Most often, embedded forms are used to collect contacts in a specific place on the site (for example, in the footer), or on specific pages (blog article pages). But they can also be used as banners (for example, on the main page, with the current promotion), or in any places on the site where periodic content changes and where you need to understand how users interact with it.

An embedded form is a great way to edit site content without involving developers and take into account visitor interactions with this content.

How to transfer email addresses from website form to InSend?

By default, all emails that are entered on the site go to InSend. You can fix this in settings - modules - Website email catching.

But if you need an email to be sent after filling out the form, then you need to set up the special event.

1. First of all, you need to create a new event in InSend in the Settings - Custom Events - New Event.
2. Let's call this event "Form submission" with the "send_form" key.
3. Add the following code to the Submit button form:<button ... onclick="insend('event', 'custom', {key: 'send_form'}, { email: $(this).parents('form').find(' input[type=text]').val() });" ... >Submit Form</button>
4. After that, create a segment in InSend with the condition "Event - Form Submission - Occurred". This action will identify those who filled out this particular form.

What is parameter in web form?

When the user clicks on the web form’s button, an additional parameter can be send to InSend. The parameter is an optional condition, the form works fine without it.

The parameter is needed so that InSend can determine which button the visitor clicked on and then send the necessary email.

For example, you can make a form with two buttons "For ladies", "For gentlemen" and by clicking on them send different emails to people.

To add a parameter to a web form button, click the button in the form editor. A panel with settings will open on the right. Find the item Action on click in it and click on the link Parameter and you will see a field for entering a parameter.

In order to send a triggered email only to those customers who clicked on the desired form button (i.e., a button with a prescribed parameter), you need to set this parameter in the email settings. Open the Subscribers step of the email, select Auto-email on the left panel. In the To block, select the Sent a web form event. Specify which particular widget you are interested in in the next field.

In the Extra condition field, select parameter and write down the value of the parameter that you set in the widget. Everything is ready, you can start.

How to put 2 elements in web form near each other?

By default, elements in InSend widgets are placed one below the other, but you can put them side by side. Add two buttons and in the settings of each block write the CSS code in turn.

For the first button, it will be on the right, in the CSS field we write the code:position:relative; z-index:1;float: right;margin-right

For the second button, it will be on the left, in the CSS field, write the code:position:relative; z-index:2;float: left; margin-left

You can move the block to the required place in the widget using margins.

How to set up mobile display of web form?

To edit the mobile view of the web form, go to the form content section and click on the phone icon above the form. After that, you will open the editor of the mobile version of the form.

What should I do if product recommendations are not displayed in the web form?

There could be several reasons why product recommendations are not appearing:

1. Insend may be unable to generate recommendations for a specific product. It's possible that the product is new, and we lack sufficient user data to make recommendations based on it. We require more information on visits and purchases related to this product in order to include it in the selection.
2. The product recommendation module may not have been updated recently. If you have made significant updates to your product line, please contact us via email, and our developers will update your product module by adding the new products. However, if these products were recently introduced, the issue mentioned in point 1 may still persist.